Probable Causes
- No ignition (gas mode): Failed igniter/electrode, dirty burner tube, empty propane tank, or faulty gas valve.
- Tripped electric heating element or thermostat (electric mode): Burned-out element, tripped ECO (Emergency Cut-Off) reset button, or corroded wiring connections.
- Bypass valve left open: After winterization, the water heater bypass may still be diverting water around the tank.
- Failed circuit board (DSI models): The electronic ignition board can fail, preventing the burner from firing.
- Air lock in the tank: Air trapped in the tank after draining or winterizing prevents proper filling and heating.
- Faulty thermostat: The thermostat may not be calling for heat even though the water is cold.
Urgency & Safety
Moderate urgency, high safety concern. A non-functioning water heater is not an emergency, but any diagnosis involving propane carries explosion and carbon monoxide risks. If you smell gas at any point, turn off the propane supply immediately, ventilate the area, and do not operate electrical switches. Do not attempt gas-side repairs if you are not confident working with LP systems.
DIY Difficulty
Moderate (3 out of 5). Checking the bypass valve, resetting the ECO button, and testing the electric element are beginner-friendly. Gas ignition troubleshooting and circuit board replacement require more experience.
Typical Repair Cost
| Repair | DIY Cost | Professional Cost | |---|---|---| | ECO reset / bypass valve | $0 | $75–$125 (service call) | | Heating element replacement | $15–$30 | $100–$175 | | Igniter/electrode replacement | $20–$40 | $125–$200 | | Circuit board replacement | $80–$180 | $200–$350 | | Gas valve replacement | $60–$120 | $200–$325 |
Parts You May Need
- 120V electric heating element (match wattage to your unit—typically 1400W)
- Spark electrode/igniter assembly
- DSI circuit board (Dinosaur Electronics or OEM)
- Element wrench/socket (1-1/2" for most Suburban/Atwood units)
- Multimeter
- Thermocouple (older standing-pilot models)
Step-by-Step Diagnosis
- Check the bypass valve. Open the exterior water heater access door and trace the plumbing. Ensure bypass valves are set to normal operation (open to tank, closed on bypass line). This is the most overlooked cause after winterization.
- Confirm the tank is full. Open a hot faucet inside the RV. You should get a steady stream of water, not sputtering air. If air comes out, the tank isn't full—run water until it flows steadily, then close the faucet.
- Test electric mode first. Flip the electric switch on. Go to the exterior access panel and press the red ECO reset button firmly. If it clicks, it was tripped. Wait 20 minutes and check for warm water. If the ECO trips again, the element is likely shorted—remove it and test with a multimeter for continuity (should read 10–16 ohms for a 1400W element). Replace if open or shorted to ground.
- Test gas mode. Turn on the gas switch. Listen for the igniter clicking at the burner tube (approximately 3 click cycles). If no clicking, check 12V power to the circuit board with a multimeter. If clicking but no ignition, inspect the burner tube for mud dauber nests, spider webs, or debris—clear with compressed air. Check the spark gap at the electrode (approximately 1/8"). Clean any carbon buildup.
- Check for fault lockout. Most DSI units lock out after three failed ignition attempts. Turn the switch off, wait 30 seconds, and retry. Repeated lockouts suggest a gas supply issue, a bad gas valve, or a failing board.
- Verify propane supply. Confirm the tank is not empty and the main valve is open. Light a stovetop burner to verify gas flow to the RV.
- Inspect the thermostat. Using a multimeter, test for continuity across the thermostat when the water is cold. No continuity means a failed thermostat—replace it.
When to Call a Technician
Call a certified RV technician if you smell propane and cannot identify the source, if the unit repeatedly locks out after you've confirmed gas supply and a clear burner tube, if the circuit board needs replacement and you're not comfortable with 120V/12V wiring, or if the gas valve itself is suspect. Gas valve replacement and LP leak testing should be performed by someone with proper tools and training.